Mitel Cloud Services Software User Guide

Service Yathaview
Musanagwiritse ntchito Cloud Services, ndikofunikira kumvetsetsa zomwe zafotokozedwa mu Global Terms of Service zoperekedwa ndi Mitel.

Kulowa mu Cloud Services
Makasitomala omwe apeza Entitlements kudzera mu Order ndi Mitel kapena anzawo ovomerezeka atha kulowa mu Cloud Services limodzi ndi Ogwiritsa Ntchito. Ntchitozi ziyenera kugwiritsidwa ntchito pochita bizinesi yamkati yokha.

Kugwiritsa Ntchito Zolemba
Makasitomala amaloledwa kugwiritsa ntchito ndi kupanganso Zolemba kuti zithandizire kugwiritsa ntchito Cloud Services.

Kugwiritsa Ntchito Mapulogalamu a Makasitomala
Makasitomala ndi Ogwiritsa Ntchito Ayenera kutsatira Mgwirizano wa License wa Wogwiritsa Ntchito Womaliza womwe umapezeka mu pulogalamu yamakasitomala ya Cloud Services, kuphatikiza mapulogalamu ophatikizidwa mu Mitel hardware.

Kuchita ndi Kulumikizana
Ubwino ndi magwiridwe antchito a Cloud Services zitha kukhudzidwa ndi mtundu, liwiro, komanso kagwiritsidwe ntchito ka ma network a Broadband ndi ma network ena.

Udindo wa Makasitomala
Makasitomala ali ndi udindo wokwaniritsa zofunikira zonse zomwe zafotokozedwa mu Orders and Documentation, kuwonetsetsa kuti masinthidwe akugwirizana ndi chitetezo ndi mfundo zotsatiridwa, kuyang'anira Zogwiritsa Ntchito ndi Makasitomala, komanso kugwiritsa ntchito maakaunti operekedwa pansi pa Migwirizano.

Kukonza Data
Mitel ili ndi ufulu wokonza Logi m'malo mwa Makasitomala ndi Ogwiritsa Ntchito ngati zikufunika pa Cholinga chomwe chafotokozedwa.

Musanagwiritse ntchito Cloud Services (monga tafotokozera m'munsimu), chonde werengani Terms of Service (“Terms”) awa.
Migwirizano iyi kuphatikiza zikalata zonse zomwe zatchulidwa m'mawuwo, komanso kusintha kulikonse kapena kowonjezera komwe kukuwonetsa Migwirizanoyi kumapanga mgwirizano pakati pa Mitel ndi bungwe lovomerezeka lomwe lapeza.

Ufulu: (i) kudzera mu Order ndi Mitel, (ii) kudzera mu Order yokhala ndi mnzake wovomerezeka wa Mitel, kapena (iii) monga mwavomerezedwa ndi Mitel (“Customer”) .
NGAKHALE KUTI MFUNDO IZI ZIKUKHALA MVANGANO PAKATI PA customer NDI MITEL, POPEZA KAPENA KUGWIRITSA NTCHITO NTCHITO ZA MITUNDU, WOYERA AMAVOMEREZA NDIKUGWIRITSA NTCHITO KUTI KUKHALA ZOPHUNZITSIDWA ZOPHUNZITSA NTCHITO PALI PAKATI PA WOLEMBA AYI NDIPONSO WABWINO. MITEL SAPATSA CHITIMIKIRO, KAYA KULAMBIRA KAPENA ZOCHITIKA, KWA WOGWIRITSA NTCHITO, NDIPO MITEL SADZAKHALA NDI NTCHITO CHILICHONSE, KAYA CHOCHITIKA KAPENA CHOCHITIKA, KWA WOTSATIRA. WOYERA AMAVOMEREZA KUTI KOMA Mgwilizano ULIWONSE PAKATI PA MAKASITO NDI WOGWIRITSA NTCHITO, NDIMEYI IDZAKHALA AMAKHALA PAIWO NDIPO KUKHAZIKITSA NDI MITEL. PALIBE UFULU, NTCHITO, KAPENA NTCHITO ZINTHU ZINA ZIMENE ZIDZABWERA KUCHOKERA PACHIZINDIKIRO CHOKHALA PAKATI PA USER NDI MITEL.

Mogwirizana ndi Ufulu Wamakasitomala, komanso mogwirizana ndi Migwirizano imeneyi, Makasitomala ndi Ogwiritsa Ntchito atha kupeza Cloud Services.

MATANTHAUZO. Monga momwe zagwiritsidwira ntchito pano: “Njira Yovomerezeka Yogwiritsira Ntchito” ikutanthauza Ndondomeko Yovomerezeka ya Mitel yopezeka pa: https://www.mitel.com/legal/mitel-cloud-services-terms-and-conditions. "Wololedwa Wogwiritsa Ntchito" amatanthauza munthu wina wopanda Ufulu ku Cloud Services wa Makasitomala omwe Makasitomala Omwe Ali ndi Ziphatso za Makasitomala amalola mwachindunji kapena mwanjira ina, kapena amalola, kupeza kapena kugwiritsa ntchito Makasitomala a Cloud Services ndi cholinga cholumikizana ndi Makasitomala Omwe Ali ndi Chilolezo cha Makasitomala. “Lamulo Logwiritsiridwa Ntchito” limatanthauza malamulo onse ogwiritsiridwa ntchito, mapangano, malamulo, ndi mfundo zogwiritsiridwa ntchito ndi Cloud Services, kuphatikizapo mosalekeza zokhudzana ndi zinsinsi za data, kujambula mafoni, zotsatsa osazipempha ndi kuyimbira mafoni, kulumikizana ndi mayiko ena, ndi kutumiza kunja kwa data yaukadaulo kapena yaumwini. "Ntchito Zamtambo" zikutanthauza ntchito zamtambo za Mitel. "Deta ya Makasitomala" imatanthauza (a) data yoperekedwa ku Cloud Services ndi Makasitomala kapena Ogwiritsa Ntchito, kuphatikiza pophatikiza, ndi (b) Zosintha zamakasitomala kapena Zogwiritsa ntchito zopangidwa ndi Cloud Services potengera kagwiritsidwe ntchito ndi/kapena kagwiritsidwe ntchito ka Cloud Services kapena zolowetsa pamenepo. Zambiri Zamakasitomala sizimaphatikizapo Metadata kapena zinsinsi. "Malo otumizira" amatanthauza malo omwe ali ndi adilesi yovomerezeka ya msewu, kuphatikiza zina zowonjezera monga nyumba, nyumba kapena zina zofananira zofunika kudziwa malo a chipangizocho. "Zolemba" amatanthauza maphunziro, malonda, ndi zowonetsera, zojambula, ndondomeko zoyesera, ndondomeko zosungira deta, maupangiri okonza ndi malonda, maupangiri apulogalamu ndi kayendedwe ka ntchito zoperekedwa ndi Mitel pothandizira Cloud Services. "Zoyenera" zikutanthauza ufulu wopeza ndi kugwiritsa ntchito Cloud Service. “Ntchito Zadzidzidzi” amatanthauza kuyimba ndi mawu kotuluka kumadipatimenti oteteza anthu kapena malo otumizira anthu mwadzidzidzi omwe ali m'dera la Wogwiritsa (monga kuyimba “911” ku North America, kapena “112” kapena “999” ku Europe). “Ogwiritsa Ntchito Amene Ali ndi Chilolezo” amatanthauza ogwiritsa ntchito Cloud Services monga ogwira ntchito, alangizi, makontrakitala kapena othandizira a Makasitomala omwe apatsidwa Ufulu ndi mawu achinsinsi a Cloud Services. "Logs" amatanthauza Makasitomala kapena zipika za Ogwiritsa ntchito kuphatikiza momwe zikuyenera, kulenga, kupeza, kusinthidwa, kufufutidwa, kasinthidwe, ndi zolemba. “Mitel” amatanthauza bungwe la Mitel lofotokozedwa mu Service Order, ngati kuli kotheka, kapenanso bungwe lopereka Cloud Services. "Metadata" amatanthauza data yomwe si ya Makasitomala/Wogwiritsa ntchito kapena zambiri zomwe zimapereka chidziwitso chokhudza kugwiritsa ntchito Cloud Services, ndi/kapena Customer Data. "Order" imatanthawuza kuchitapo kanthu komwe Kasitomala amapeza Ufulu, kuphatikiza kuchita zogula ndi kuyitanitsa zikalata, mapangano ndi mawu a ntchito "SIP Services" amatanthauza ntchito zoyambira gawo lomwe mauthenga amawu amalumikizidwa ndi netiweki yamafoni yapagulu ndikuperekedwa. "Ogwiritsa (Ogwiritsa)" amatanthauza Ogwiritsa Ntchito Ovomerezeka ndi Ololedwa, monga zikuyenera.

NTCHITO NDIKUGWIRITSA NTCHITO UTUMIKI WACHIWIRI

Kugwiritsa Ntchito Service. Panthawi ya Ufulu Wamakasitomala, Makasitomala ndi Ogwiritsa Ntchito atha kugwiritsa ntchito Cloud Services ndi Zolemba pochita bizinesi yamkati mwa Makasitomala motsatira Migwirizano imeneyi. Makasitomala atha kugwiritsa ntchito ndi kutulutsanso Zolemba pokhapokha pakufunika kuthandizira kugwiritsa ntchito Cloud Services.
Kugwiritsa Ntchito Client Software. Makasitomala ndi Ogwiritsa ntchito pulogalamu yamakasitomala ya Cloud Services (kuphatikiza mapulogalamu ophatikizidwa mu Mitel hardware), ngati kuli kotheka, aziyang'aniridwa ndi Pangano la License yophatikizidwa yopezeka mu pulogalamuyi.
Kusintha kwa Service. Mitel ikhoza kuwonjezera, kuchepetsa, kuthetsa kapena kukonzanso mawonekedwe a Cloud Services ndi magwiridwe antchito (kapena kukweza nsanja yomwe imagwiritsidwa ntchito popereka Cloud Services) nthawi iliyonse popanda kuzindikira. Ngakhale zomwe tafotokozazi, m'malingaliro athu okha, kusintha kungayambitse vuto lalikulu pakugwiritsa ntchito Cloud Services ("Kusintha Kowononga"), Mitel ipereka chidziwitso cholembedwa masiku makumi asanu ndi limodzi (60) chisanachitike (imelo kapena ngati tsamba lapaintaneti lipezeka ndi Cloud Services, kutumiza chidziwitso pa portal kudzakwanira). Pakachitika Kusintha Koyipa, Makasitomala atha, popanda mtengo uliwonse, kuyimitsa Zomwe zakhudzidwazo popatsa Mitel chidziwitso cholembedwa chothetsa m'masiku makumi atatu (30) atalandira chidziwitso cha Makasitomala cha Kusintha Koyipa. Ngati Mitel salandira chidziwitso choyimitsa mkati mwa masiku makumi atatu (30), Makasitomala adzatengedwa kuti wavomereza kusinthako.
Kachitidwe. Makasitomala amavomereza ndikuvomereza kuti mtundu, magwiridwe antchito ndi zomwe zilipo za Cloud Services zitha kukhudzidwa, kusokonezedwa ndi/kapena kusokonezedwa ndi mtundu, liwiro ndi kagwiritsidwe ntchito ka kulumikizana kwa Broadband ndi/kapena maukonde ena.

UDINDO KWA MAKASITOMU NDI ZINSINSI

Malamulo Ogwiritsa Ntchito Utumiki. Makasitomala adzalandira zilolezo zonse, zilolezo ndi zilolezo kapena ziphaso zomwe zingafunike zokhudzana ndi zochitika za Makasitomala komanso kugwiritsa ntchito kwa Cloud Services kwa Wogwiritsa. Makasitomala adzafuna kuti Ogwiritsa Ntchito atsatire Ndondomeko Yovomerezeka Yogwiritsa Ntchito, Zolemba ndi Lamulo Lovomerezeka. Makasitomala satero, ndipo Makasitomala adzaonetsetsa kuti Ogwiritsa ntchito akudziwa kuti Ogwiritsa ntchito sangathe: (i) kupereka mapasiwedi a Cloud Services kapena zambiri zolowera kwa anthu ena; (ii) kugawana zinthu zomwe sizili zapagulu za Cloud Services kapena zomwe zili ndi gulu lachitatu; (iii) kupeza Cloud Services kuti mupange chinthu chofanana kapena chopikisana kapena ntchito; (iv) kuchita chilichonse chomwe chingawononge kapena kuwononga maukonde athu (kapena ena) kapena malo, kapena kwa makasitomala athu ena kapena ogwiritsa ntchito; ndi (v) gwiritsani ntchito netiweki yathu kapena Cloud Services kutumiza kunja, kutumizanso kunja, kusamutsa kapena kupanga kupezeka, kaya mwachindunji kapena mwanjira ina, chilichonse cholamulidwa file, katundu kapena zambiri popanda kutsata malamulo ndi malamulo onse oyendetsera katundu, zilango zamalonda ndi zachuma, mindandanda yoletsedwa ndi boma, zoletsa ndi zigawenga.
Kufikira Mosaloledwa ndi Kufufuza. Makasitomala adzafuna, ndipo Makasitomala adzafuna kuti Ogwiritsa ntchito, achitepo kanthu kuti aletse (i) mwayi wosaloledwa, kapena kugwiritsa ntchito molakwika kapena mwachinyengo, maakaunti a Cloud Service kapena Cloud Services, ndi (ii) kuphwanya chitetezo (chilichonse "Chochitika"). Makasitomala adziwitsa Mitel nthawi yomweyo za Chochitika chilichonse chodziwika kapena chomwe akuchikayikira ndipo adzayesetsa kuletsa Chochitikacho ndipo adzafuna kuti Ogwiritsa ntchito adziwitse Makasitomala za izi. Ngati Mitel akukayikira, kapena akudziwa, Chochitika, Mitel ali ndi ufulu wofufuza, ndipo ngati Mitel atero, Makasitomala adzafuna kuti Ogwiritsa ntchito agwirizane nawo pakufufuza kulikonse. Mitel ili ndi ufulu wodziwitsa boma lililonse lomwe likugwira ntchito za kafukufukuyu. Mitel sidzakhala ndi mlandu kwa Makasitomala kapena Ogwiritsa Ntchito Paziwopsezo zilizonse chifukwa cha Chochitika. Makasitomala akuvomera kupereka malo amodzi olumikizirana kuti agwire ntchito ndi Mitel pa Zochitika, ndikugwirizana kwathunthu ndi Mitel (ndi wowongolera aliyense) kuti athane ndi zomwezo. Makasitomala amavomera kulemba chilichonse chomwe chachitika poyankha Zochitika ndipo pa pempho la Mitel, perekani kwa Mitel zolemba zotere.
Udindo wa Makasitomala/Nthawizo. Makasitomala ali ndi udindo: (i) zofunikira zilizonse zamakasitomala zomwe zafotokozeredwa mu Order ndi/kapena Zolemba kuphatikiza kupeza zofunika zilizonse zomwe zanenedwa pano (monga kudalira mapulogalamu, kulembetsa ndi zina.), (ii) kuwonetsetsa kuti kasinthidwe ka Cloud Services, kuphatikiza maudindo ndi zilolezo zomwe zaperekedwa mmenemo, zimakwaniritsa zofunikira za Makasitomala ndi Ogwiritsa ntchito, zofunikira zamalamulo ndi chitetezo (iii) Zambiri Zamakasitomala, ndi (iv) kugwiritsa ntchito maakaunti operekedwa mogwirizana ndi Migwirizano iyi, kaya ndi yovomerezeka kapena ayi.

DATA YA customer

Malangizo. Makasitomala amalangiza Mitel kuti agwiritse ntchito Customer Data motsatira Migwirizano imeneyi. Mitel ikuvomereza kuti pokhapokha atagwirizana mwanjira ina, Mitel idzangogwiritsa ntchito ndi kuwulula Zambiri za Makasitomala kuti apereke, kulipira, kukhathamiritsa, kuwongolera, kuthandizira, kuthetsa mavuto, ndi kusamalira Cloud Services (zomwe motsimikizika zidzaphatikiza chitetezo cha Cloud Service ndi kuzindikira zachinyengo) komanso kutsatira Lamulo Logwira Ntchito, kapena lamulo lomanga la khothi kapena bungwe la boma (kapena njira ina yazamalamulo) ( "Purse"). Pochita izi, Makasitomala akuvomereza ndikuvomereza kuti, kupatula ngati agwirizana mwanjira ina ndi Mitel, Cloud Services ikhoza kuyendetsedwa ndi zida zomwe zatumizidwa padziko lonse lapansi, ndipo Mitel ikhoza kukonza Customer Data padziko lonse lapansi. Mosasamala kanthu kalikonse mu Gawo 3 ili (Deta ya Makasitomala): (A) ngati kuli kotheka, Mitel ili ndi ufulu wogwiritsa ntchito, ndikuwulula zipika zatsatanetsatane (kuphatikiza tsatanetsatane wa foni) ndi Logs kwa anthu ena: (i) ngati Mitel atsimikiza, mwakuganiza kwake, kuti kugwiritsa ntchito kapena kuwulula koteroko ndikofunikira (a) kuteteza chitetezo cha kasitomala, wogwiritsa ntchito, kapena wogwiritsa ntchito wina; (b) kupereka chenjezo ladzidzidzi; (c) popereka ma Emergency Services, ngati kuli koyenera; (d) kufufuza zachinyengo zomwe akuganiziridwa kapena zochitika zina zosaloledwa; (e) malinga ndi Gawo 3.4 (Malamulo a Khothi, Ma Subpoenas ndi Zowonjezera Zowonjezera), chifukwa cha zofuna zalamulo kapena za boma kuphatikizapo popanda malire ndi bungwe lachigawenga kapena bungwe lolamulira; kapena (ii) ngati Makasitomala apereka chilolezo ndipo (B) molingana ndi Deta ya Makasitomala nthawi zambiri, Mitel ili ndi ufulu wogwiritsa ntchito ndikuwulula Customer Data kwa anthu ena pomwe (i) Mitel imatsimikiza, pakuwona kwake koyenera, kuti kugwiritsa ntchito kapena kuwulula koteroko ndikofunikira, malinga ndi Gawo 3.4 (Malamulo a Khothi, Ma Subpoenas ndi Kuwulutsa kwa Boma popanda Kuwulutsa kwalamulo) bungwe lokakamiza kapena bungwe loyang'anira; kapena (ii) ngati Wogula wapereka chilolezo. Makasitomala amayimira, zitsimikizo ndi mapangano kuti Makasitomala ndi Ogwiritsa ntchito aliyense ali ndi ufulu ndi chilolezo (ndipo apanga zidziwitso zonse) zofunika kuti Mitel igwiritse ntchito Customer Data monga zafotokozedwera mu Migwirizano iyi. Makasitomala amavomerezanso ndikuvomereza kuti Mitel ikhoza kuphatikizira data yamakasitomala ndi Logs ndi data yofananira kuchokera kwa makasitomala ena, komanso mwakufuna kwathu, kuwulula ndi kupezerapo mwayi pamalonda zomwe zidaphatikizidwa mwanjira yosadziwika.
Kuphatikiza kwa Gulu Lachitatu. Momwe Makasitomala amagwiritsira ntchito Cloud Services kuti aphatikize yankho la Mitel ndi yankho la chipani chachitatu, Makasitomala amavomereza ndikuvomereza kuti Cloud Services ithandizira (monga ma tokeni olowera ndi ma API) Data ya Makasitomala ikugawidwa mwadongosolo pakati pa Cloud Services ndi njira yachitatu kuti kuphatikizako kugwire ntchito ndipo Makasitomala alangize ndi kuvomereza. Mitel sayang'anira zomwe Customer Data ikufunsidwa mwadongosolo ndi yankho la chipani chachitatu ndipo Mitel alibe ulamuliro pa, kapena udindo, yankho la chipani chachitatu kuphatikizapo chitetezo chake, kapena Customer Data yomwe ili ndi yankho la chipani chachitatu, kapena kupeza chilolezo chofuna kupeza, kusungirako kapena kugwiritsa ntchito Deta ya Makasitomala yomwe imapezeka kudzera mu njira yachitatu. Mitel alibe mlandu wopereka yankho la chipani chachitatu, kapena yankho la chipani chachitatu kuphatikiza kuphwanya kulikonse komwe kulipo kapena mwayi uliwonse wa Cloud Services chifukwa cha ma tokeni olowera a Cloud Services omwe atayika ndi wina. Makasitomala ayenera review yankho la chipani chachitatu kuphatikizapo deta yake ndi ndondomeko zanzeru zopangira monga kusunga deta ndi ndondomeko zachitetezo.
Kulondola & Kusunga. Makasitomala amavomereza ndikuvomereza kuti: (i) Makasitomala ndi Ogwiritsa Ntchito (osati Mitel) ali ndi udindo pa Customer Data (ndipo Makasitomala amayimira ndikutsimikizira kuti zonse zomwe zaperekedwa kwa Mitel zikhale zowona momwe akudziwa), (ii) pokhapokha atagwirizana mwanjira ina, Cloud Services sinakonzedwe kuti isungidwe kwakanthawi kwa Customer Data ndipo ili ndi udindo kwa Wogwiritsa ntchito ndi Wothandizira (iii) Zofunikira zilizonse zamalamulo kapena zowongolera zomwe zingakhale nazo, Mitel imachotsa (kapena imayika mopitilira zotheka) Deta yamakasitomala molingana ndi Zolemba. Ngakhale (iii) pamwambapa, Mitel ili ndi ufulu nthawi iliyonse popanda chidziwitso, kapena udindo, wochotsa Kasitomala kwanthawi zonse mu Cloud Services ngati: (i) Akaunti ya Makasitomala ndi yachiwembu, kapena kuyimitsidwa, kwa masiku opitilira makumi atatu (30), kapena (ii) Mitel akudziwa, kapena ali ndi kukayikira kwamakasitomala omwe amaphwanya Deta ya Makasitomala. Kuchotsa kulikonse koteroko sikungachotsere Kasitomala chindapusa chilichonse chomwe ali nacho, kapena zomwe walonjeza, ku Mitel. Makasitomala amavomereza kuti zolembedwa zathu zosunga deta sizikugwira ntchito pamayesero aulere.
Malamulo a Khothi, Makalata Oyimbidwa ndi Zowonjezera Zowonjezera. Pokhapokha ngati zoletsedwa ndi Lamulo Logwira Ntchito, Mitel ipatsa Makasitomala chidziwitso choyenera chazamalamulo kapena aboma kuti aulule, kusuntha kapena kusamutsa Deta ya Makasitomala ndi/kapena matabwa, kapena kutumiziranso zomwe akufunazo kwa Makasitomala, kapena ngati kuli kotheka, wopereka gulu lachitatu, kulola Makasitomala, kapena gulu lachitatu, kuti apemphe chilolezo chotchinjiriza kapena kufunikira kwina kutsutsa kusamutsa kwamakasitomala. kuwulula, kusuntha kapena kusamutsa.
Deta Yosaphatikizidwa. Kupatula pomwe Mitel idapatsa Makasitomala chilolezo cholembedwa, Makasitomala amayimira, zilolezo ndi mapangano omwe Makasitomala, ndi Ogwiritsa ntchito, sanatumize kapena kutumiza ku Cloud Services, deta iliyonse yomwe imayendetsedwa mwachindunji kupatula malamulo achinsinsi achinsinsi ("Zomwe Zilipo") kuphatikiza popanda malire ngati "gulu lapadera" la data yaumwini yotetezedwa pansi pa Malamulo a Chitetezo cha EU2016 Insurance Portability and Accountability Act ya 1996, monga chidziwitso chandalama chodziwikiratu pansi pa Gramm-Leach-Bliley Act, monga data yomwe imayang'aniridwa ndi US International Traffic in Arms Regulations, monga chidziwitso chaumwini pansi pa Children's Online Privacy Protection Act, monga "Core and/or Important Data" pansi pa malamulo a People's Republic of Republic of the Republic of China (Kupatulapo Malamulo a China). MAKASITO AMAVOMEREZA NDI KUGWIRITSA NTCHITO KUTI: (A) MITEL ALIBE NTCHITO CHIKHALIDWE CHILICHONSE KUPEREKA ZITETEZO ZOMWE ZILI M'MALAMULO OPHUNZITSIDWA DATA KAPENA KUTETEZA ZOSAKHALA DATA; NDI (B) MITEL SYSTEMS SIKUFUNIKIRA KUKHALA KAPENA KUTETEZA KWA DATA WOSIYALIDWA NDIPO SANGAPEREKE CHITETEZO CHONENERA KAPENA CHOFUNIKA MWAMALAMULO KUTI NTCHITO YOPHUNZITSIDWA.
Mitengo. Ngakhale pali chilichonse chomwe chili pano, Mitel ili ndi ufulu wokonza matabwa (monga kupanga, kugwiritsa ntchito, ndi kusunga) m'malo mwa Makasitomala ndi Ogwiritsa Ntchito pa Cholinga (monga tafotokozera mu Gawo 3.1 (Malangizo)) kwa nthawi yonse yomwe Mitel, akuwona kuti ndizofunikira.
Malamulo a Information and Communication Technologies (ICT). Kumene Makasitomala akugwiritsa ntchito Cloud Services kutsatiridwa ndi malamulo a ICT, malamulo, kapena makonda monga Digital Operational Resilience Act - Regulation EU 2022/2554, Makasitomala asagwiritse ntchito Cloud Services pokhapokha ndipo mpaka Maphwando atagwirizana pazowonjezera monga zikufunidwa ndi Malamulo a ICT.

KUYIMIDWA

Kuyimitsidwa kwa Utumiki. Kupatula pamlingo woletsedwa ndi Lamulo Logwira Ntchito, Mitel ikhoza mwakufuna kwake, ndipo popanda chidziwitso kwa Makasitomala, kuyimitsa Cloud Services (kapena Wogwiritsa Ntchito) popanda mangawa ngati: (i) Mitel atsimikiza kuti Makasitomala kapena Wogwiritsa (a) achita mwanjira: (a) zomwe sizikugwirizana ndi Malamulo Ovomerezeka, Zovomerezeka; (b) zomwe zimapangitsa Mitel kukhala ndi udindo kapena kusokoneza kasitomala wina aliyense pa Cloud Services; kapena (c) amene akuphwanya Malamulowa; (ii) Mitel akuwona kuti ndikofunikira kutero kuti ayankhe chilichonse chomwe chingakhudze chitetezo; (iii) makonzedwe aliwonse omwe ali nawo ndi otithandizira kapena opereka zinthu athu amathetsedwa kapena kuyimitsidwa pazifukwa zilizonse; (iv) Makasitomala akulephera kugwirizana ndi kufufuza kulikonse; (v) Mitel ikukonza zokonzekera kapena zadzidzidzi; (vi) ndikofunikira kuteteza maukonde athu kapena makasitomala; (vi) ndikofunikira kutsata Lamulo Logwira Ntchito, (vii) ngati kuli koyenera, Makasitomala alibe chiphaso chovomerezeka cha MLTS yoyendetsedwa ndi Makasitomala (monga tafotokozera mu Gawo 9.3) kapena laisensi ya Makasitomala yathetsedwa; ndi (viii) Makasitomala akulephera kupeza ndi/kapena kusunga zofunika zilizonse zofunika kuti athe kupeza Cloud Service.
Kuchotsedwa kwa Mitel. Kuphatikiza pa maufulu athu oyimitsidwa omwe ali mu Gawo 4.1 pamwambapa, Mitel ikhoza kuletsa Ufulu Wamakasitomala: (i) pa chidziwitso cholembedwa chamasiku makumi atatu (30) ngati: (a) Makasitomala (kapena Wogwiritsa Ntchito) aphwanya Migwirizano iyi ndipo kuphwanya koteroko sikungathetsedwe pakatha nthawi; kapena (b) Makasitomala amakhala mutu wa pempho la bankirapuse kapena njira ina iliyonse yokhudzana ndi insolvency, kulandila, kuchotsedwa kapena kuperekedwa kuti apindule ndi omwe ali ndi ngongole; (ii) ndi chidziwitso cha masiku osachepera 90 ngati kusintha kulikonse kwalamulo kapena kuwongolera kukhazikitsidwa komwe kumakhudza kuthekera kwathu popereka Cloud Services, kuphatikiza koma osalekeza ku chilolezo chatsopano kapena laisensi yomwe ikufunika kapena chilolezo chilichonse chomwe Mitel imagwira ntchito nthawi yake kapena kuthetsedwa, (iii) mwachangu (a) ngati akaunti ya Makasitomala yayimitsidwa ndipo kuyimitsidwa kwa Makasitomala sikunayambe (kuyimitsidwa) ziyeneretso za MLTS Zolamulidwa ndi Makasitomala (monga zafotokozedwera mu Gawo 9.3) zimathetsedwa, ngati kuli kotheka kapena (c) ngati zofunikira zikufunika, Makasitomala alephera kupeza/kusunga zofunikira zotere, ndipo (iv) ngati Mitel athetsa kwambiri mapangano onse amakasitomala m'magawo a Makasitomala omwe amapereka Cloud Services chidziwitso chakumapeto kwa moyo wa nsanja ya ntchito zamtambo) malinga ngati: (a) Mitel ipereka chidziwitso cholembera kwa Makasitomala kwa masiku osachepera makumi asanu ndi anayi (90); ndipo (b) Makasitomala sadzakhala ndi mlandu pa Ndalama Zolipirira Ntchito Panthawi iliyonse pambuyo patsiku losiyidwa, ndipo, mpaka momwe Makasitomala alipiretu Ndalama Zolipirira Zomwe Mukuyenerana nazo pa nthawi iliyonse pambuyo patsiku losiyitsa, Mitel idzabwezera Makasitomala Ndalama Zolipiridwa ndi Makasitomala pa nthawiyo. Ngati Mitel yasiyidwa malinga ndi (i) kapena (iii) pamwambapa, Mitel idzatseka akaunti ya Makasitomala ndipo Makasitomala akuvomera kulipira Mitel, mkati mwa masiku makumi atatu (30) kuchokera tsiku lomwe liyimitsidwa, ndalama zonse zomwe zatsala ndi chindapusa chilichonse chothetsa msanga. Maphwando amavomereza kuti ndalama zochotsa msanga ndizongoyerekeza zowonongeka zenizeni zomwe zikuyembekezeredwa osati chilango.
Kuthetsedwa ndi Makasitomala chifukwa chakuphwanya malamulo. Makasitomala atha kusiya Zomwe Zikuyenera Kulipo pamasiku makumi atatu (30) chidziwitso cholembedwa chisanachitike ngati Mitel iphwanya Mgwirizanowu ndipo kuphwanya koteroko sikungathetsedwe pakatha nthawiyi.
Zotsatira za Kuthetsa. Zoyenera Kukasitomala zikatsitsidwa, Makasitomala ndi Ogwiritsa ntchito adzasiya kugwiritsa ntchito Cloud Services ndikuchotsa, kuwononga, kapena kubweza ku Mitel makope onse a Documentation yomwe ili m'manja mwa Makasitomala kapena Wogwiritsa ntchito. Pokhapokha molamulidwa ndi lamulo komanso malinga ndi Mitel Documentation, Mitel idzachotsa nthawi yomweyo, ndipo mulimonsemo m'masiku osachepera makumi asanu ndi anayi (90), ichotsa (ie kuyika mopitilira zotheka) Deta ya Makasitomala. Mitel ikhoza kusunga zolemba zolipirira (ndi kuwonongeka) kuphatikiza gawo lililonse la Customer Data ndi Logs zomwe zili mmenemo kwa miyezi yosachepera khumi ndi iwiri (12) pambuyo pa kuthetsedwa.

IP & MAFUNSO

umwini. Kutengera maufulu ochepa omwe aperekedwa pansipa, Mitel ili ndi ufulu, udindo ndi chidwi ndi: (i) Cloud Services; (ii) Zolemba zilizonse, ndi zinsinsi zilizonse za Mitel zoperekedwa kapena zowululidwa kwa Makasitomala ndi Ogwiritsa Ntchito; (iii) zotulukapo zilizonse, zowonjezera kapena zowongolera zomwe zatchulidwazi (i) kapena (ii); ndi (iv) maufulu aliwonse ndi nzeru zonse zomwe zili muzomwe tatchulazi (i), (ii), ndi (iii). Palibe maufulu omwe amaperekedwa kwa Makasitomala kupatula momwe zafotokozedwera mu Migwirizano iyi.
Ndemanga. Makasitomala ndi Ogwiritsa Ntchito atha kupatsa Mitel ndemanga, ndi/kapena malingaliro owongolera (kapena zosintha zina) ku Cloud Services, Zolemba, zinsinsi kapena ukadaulo wina wa Mitel (payekha ndi gulu lonse la "Feedback"). Ngakhale Ndemanga zotere zitasankhidwa kukhala zachinsinsi kapena zaumwini, Mitel sadzakhala ndi chinsinsi chilichonse chokhudza Ndemangazo. Makasitomala akupatsa Mitel laisensi yapadziko lonse, yosasinthika, yosatha, yosaloledwa kugwiritsa ntchito, ndikudyera masuku pamutu, Ndemanga mwanjira iliyonse. Makasitomala sadzapereka mayankho a Mitel mwadala omwe ali ndi ufulu wachidziwitso wazinthu zina kapena zinsinsi zachinsinsi ndipo amafunanso Ogwiritsa ntchito.

ZINTHU ZONSE NDI ZONSE

Chodzikanira cha Zitsimikizo. Kupatula momwe zafotokozedwera apa, (i) Makasitomala amavomereza ndikuvomereza kuti Cloud Services imaperekedwa "monga momwe iliri", "monga momwe ilipo"; ndi (ii) MITEL IKUSIYALITSA ZINTHU ZONSE ZONSE ZONSE ZONSE ZOCHITIKA KUPHATIKIZAPO KOMA ZOSAKHALA ZOKHALA ZOYENERA PA CHOLINGA, NTCHITO, UKHALIDWE WABWINO, KUSAKULA KAPENA KUKHALA NDI ZOCHITIKA ZONSE. Mitel sikutsimikizira kuti (a) Cloud Services ikwaniritsa zofunikira za Makasitomala kapena Zogwiritsa ntchito kapena kuti Cloud Services isasokonezeke kapena kusakhala ndi zolakwika; (b) Cloud Services idzaletsa katangale, kulowa mosaloledwa, kutaya kapena kuba kwa data yamagetsi, kapena kusokoneza zinsinsi; (c) zolakwika zonse mu Cloud Services zitha kukonzedwa; (d) Zambiri za Makasitomala sizidzatayika kapena kuwonongeka; (e) Ntchito Zadzidzidzi zomwe zimagwiritsidwa ntchito ndi Cloud Services, ngati zingafunike, sizingalephereke, kapena kubwereranso kumayendedwe akale a Emergency Services.
Palibe Malo Owopsa. Pokhapokha ngati zafotokozedwa mu Documentation kapena zomwe zagwirizana ndi Mitel, Makasitomala akuvomereza ndikuvomereza kuti Cloud Services silolera kulakwa mokwanira pachitetezo cha moyo ndipo sichinapangidwe, kupangidwa kapena kugwiritsidwa ntchito molumikizana ndi zida zowongolera m'malo owopsa, kuphatikiza popanda malire kugwiritsa ntchito zida zanyukiliya, njira zowongolera zowongolera ndege, zida zowongolera ndege, zida zowongolera ndege kapena njira zoyendetsera ndege. Makasitomala sadzatero ndipo adzafuna kuti Ogwiritsa ntchito asagwiritse ntchito Cloud Services pazifukwa zilizonse zomwe zalembedwa mu Gawo 6.2 ndipo Mitel sadzakhala ndi mlandu chifukwa choyesa kutero.

KUPITA KWA NTCHITO

ZOPHUNZITSA, KUSINTHA NDI KUGWIRITSA NTCHITO. KUKHALIDWE KOPAMBANA KOPEREKEDWA NDI LAMULO LOGWIRITSA NTCHITO: (I) PAKUTI MITEL ADZAKHALA NDI NTCHITO YOTSATIRA ZINTHU ZOSANGALALA PAMODZI KAPENA ZOMWE ZINACHITIKA KAPENA NDI MFUNDO IZI, NTCHITO ZOCHITIKA; DATA YA customer, THE COLOUR SERVICES KUPHATIKIZAPO POPANDA MALIRE KAGWIRITSA NTCHITO NDI/KOPANDA KULEPHERA KWA NTCHITO ZADZIDZIWA MOGWIRITSA NTCHITO NTCHITO ZA MTUKU KAPENA KAKHALIDWE PA CENTER ALIYENSE ZONSE ZOTHANDIZA ZONSE KAPENA NTCHITO YA PADZIKO LAPANSI: (A) ZONSE ZONSE ZOSAVUTA, ZACHUMA, ZAPADERA, ZACHITSANZO, ZOCHITSANZO, ZONSE ZONSE NDI CHILANGO; NDI (B) ZONSE ZONSE ZONSE ZA PHINDU ZINTHU ZOTAYIKA, NDALAMA KAPENA KAPEMBEDZO, ZOTAYIKA, ZOCHITIKA KAPENA ZOVUTIKA, KUPEZEKA KWAMBIRI KADATA KAPENA NTCHITO ZA MTIMA, KUCHEDWA KAPENA KULENTHA KAPENA KULANDIRA DATA, NTCHITO, KUGWIRITSA NTCHITO NTCHITO NDIPONSO ZOKHUDZA Mtengo WA SOFTWARE, HARDWARE KAPENA NTCHITO; (II) POPANDA CHIKHALIDWE CHATHU CHONSE CHIDZABWERA KUCHOKERA KAPENA KUGWIRITSA NTCHITO AMENEWA, NTCHITO ZOCHITIKA, DATA YA customer, CLOUD SERVICES KUPHATIKIZAPO POPANDA POPANDA KUGWIRITSA NTCHITO KAPENA KAPENA KULEPEKA KWA NTCHITO YANGOZI MAKHALIDWE A ULIWONSE ALIWONSE ALIWONSE OTHANDIZA NTCHITO ZOKHUDZA ZOCHITIKA KAPENA NATIONAL EMERGENCY RESPONSE SERVICE SERVICE, NDIPO CHILICHONSE CHA Hardware CHOPYOTSA CHUMA CHOPEZEKEDWA NDI MITEL KUCHOKERA KWA CUSTOMER (KOMA KUCHOKERA KU MITEL'S CASOSONSE SERVICE SERVICE), NDIPO CHILICHONSE CHIMENE ZINACHITIKA NDI ZOPEZEKA MITEL KUCHOKERA KWA CUSTOMER (KOR KUCHOKERA KU MITEL'S CASOSOSE SERVICES). NTHAWI YA MIYEZI KHUMI NDI YIWIRI (12) NTHAWI YONSE POMWE ZINACHITIKA ZOCHITIKA ZOCHITIKA ZOCHITIKA; NDIPO (III) ZOLIMBIKITSA, ZOKHALA NDI ZOYENERA ZONSE ZILI M'MFUNDO ZIMENEZI ZIDZAGWIRITSA NTCHITO: (A) KAYA ZOCHITA, KUPEZA KAPENA ZOFUNIKA KUCHOKERA KU KUKWERENGA CHIFUNDO KAPENA ZOYENERA, KUKWERWA KWA NTCHITO, TORT (KUPHATIKIZAPO), KUPHATIKIZA NTCHITO, KUSANKHA ZOCHITA KAPENA CHIPEMBEDZO CHONSE CHA NTCHITO; (B) KAYA KAPENA OSATI ZOWONONGA ZOMWE ZIKUTHA KUDIKIRIKA MWAMBO KAPENA KUTHENGA KWAWO ZAululika kwa MITEL; NDI (C) KUTI MITEL, OTHANDIZA ATHU, NDI OPEREKA NTCHITO OTSATIRA NDI WOPEREKA, Olowa m'malo NDI NTCHITO NDI (D) NGAKHALE NGATI ZOTHANDIZA MAKASITO AKALEPHERA CHOLINGA CHAWO CHOFUNIKA.
Malire a Nthawi. Palibe chochita chomwe chingachitike pa Migwirizanoyi chomwe chingabweretsedwe ndi Makasitomala patatha miyezi khumi ndi isanu ndi itatu (18) chifukwa chochitapo kanthu.

KUSINTHA

Zofunikira Zathu Zodzitetezera. Kutengera 8.2 (Chitsimikizo cha Makasitomala a Mitel), Mitel idzapereka chilango, kukhala wopanda vuto ndikuteteza Wogula pakuwonongeka kulikonse, kuwonongeka kapena mtengo (kuphatikiza chindapusa chalamulo) chomwe chingabwere chifukwa cha zodandaula, zochita, zofunidwa, ma suti, kapena milandu ("Claim") iliyonse yopangidwa kapena kubweretsedwa motsutsana ndi Makasitomala ndi gulu lachitatu la Document Services ndi kuvomereza kwa Cloud Services. States, Canadian, United Kingdom kapena European intellectual property ufulu wopatula patent kuwerenga pa mulingo (monga IEEE) kaya ndi kofunika kapena ayi. Ndime 8.1 iyi sidzagwira ntchito pa Kudandaula kulikonse kobwera chifukwa cha: (a) kuphatikiza Cloud Services ndi hardware, mapulogalamu, makina, kapena ntchito iliyonse yomwe siyake, yoperekedwa, ndi/kapena yopangidwa mwachindunji ndi Mitel; (b) Kukhazikitsa kwa Mitel pamapangidwe aliwonse a Makasitomala kapena Ogwiritsa ntchito omwe aperekedwa ku Mitel; (c) Makasitomala kapena Ogwiritsa Ntchito alephera kukhazikitsa zowongolera kapena zosinthidwa zoperekedwa ndi Mitel ngati kukhazikitsa kungalepheretse kuphwanya, kapena (d) Kusintha kwa Makasitomala kapena Ogwiritsa ntchito kapena kusintha Cloud Services. Ndime iyi 8.1 ikunena za udindo wathu komanso chithandizo cha Makasitomala pazolinga zilizonse zomwe zili mu gawoli 8.1. Pakakhala kuti ali ndi ufulu wachidziwitso, Mitel ikhoza mwa njira yake yokhayo komanso popanda kukakamiza Makasitomala (a) kupeza ufulu wopitiliza kugwiritsa ntchito Cloud Services ndi Zolemba; (b) sinthani kapena kusintha Cloud Services ndi Zolemba kuti zikhale zosaphwanya malamulo; kapena (c) ngati zithandizo zotere sizikupezeka, thetsani Migwirizano imeneyi.
Kubwezeredwa kwa Makasitomala ku Mitel. Makasitomala amavomereza kubweza, kukhala opanda vuto ndipo ngati atafunsidwa ndi Mitel, ateteze Mitel pakuwonongeka kulikonse, kuwonongeka kapena mtengo (kuphatikiza zolipiritsa zamalamulo) zomwe zimaperekedwa pokhudzana ndi chigamulo cha munthu wina, chopangidwa kapena kubweretsedwa ndi Mitel (chomwe popewa kukaikira chimaphatikizapo Chidziwitso chopangidwa ndi Wogwiritsa) chochokera kapena chokhudzana ndi: (i) kunyalanyaza, zolakwika, zolakwika, zolakwika, zolakwika Makasitomala kapena Wogwiritsa Ntchito Aliyense, ndi (b) Aliyense wopereka chithandizo kwa Makasitomala wina aliyense kuphatikiza wopereka SIP Services kapena Emergency Services ngati kuli koyenera; (ii) Kuphwanya kwa Makasitomala kapena kwa Wogwiritsa Ntchito Aliyense pa Migwirizanoyi kuphatikiza popanda malire Ndondomeko Yovomerezeka Yogwiritsa Ntchito; (iii) Kugwiritsa ntchito kwa Makasitomala kapena Wogwiritsa (kapena kuyesa kugwiritsa ntchito) Cloud Services; (iv) Kuphwanya kwa Makasitomala, kapena kwa Wogwiritsa Ntchito Aliyense; (v) Deta ya Makasitomala; (vi) kuphatikiza gulu lachitatu; ndi (vii) Zonena zilizonse zopangidwa ndi Wogwiritsa.
Zopereka Zogwirizana. Maudindo a chiwongola dzanja cha chipani chilichonse amatsatiridwa ndi izi: (i) wolandilidwayo adziwitse wopereka chiwongolero mwachangu polemba za Claim malinga ngati kulephera kulikonse kwa gulu lolandilidwa kudziwitsa gulu lomwe limapereka chiwongolero sikungathetse kubwezeredwa kwa udindo wake pokhapokha ngati kuchedwetsa kwa chipanicho sikungathetsedwe. (ii) wotetezayo azikhala ndi ulamuliro wokhawo wodzitchinjiriza ndi zokambirana zonse zokhudzana ndi chigamulocho (kupatula ngati Mitel akuteteza zomwe Mitel akuikira kumbuyo, wotetezayo sangathetse Chigamulo chilichonse pokhapokha atatulutsa chiwongola dzanja chonse ndi udindo wake; ndi (iii) wotetezedwa, wopereka chitetezo chothandizira, kupereka chitetezo, Funsani. Ngati Mitel apempha Makasitomala kuti ateteze zomwe akufuna, ndipo Mitel, nthawi ina iliyonse, ali ndi zifukwa zomveka zokhulupirira kuti Makasitomala sangathe kapena sangathe kukwaniritsa zomwe kasitomala akufuna pansi pa gawo 8, ndiye, popanda kuletsa zomwe kasitomala amafunikira pansi pa ndime 8 iyi, Mitel adzakhala ndi ufulu wopereka Makasitomala owongolera, ndipo pambuyo pake Mitelyo atha kuzindikira kuti wotetezayo atha kuzindikira kuti wotetezayo adziwike. Kuthetsa zonena zotere Mitel ikangodziwitsa Makasitomala kuti Mitel ikufuna kubweza, pokhapokha atagwirizana momveka bwino, kulumikizana konse (kuphatikiza chidziwitso) kudzatengedwa kuti ndi zinsinsi zathu, zomwe Makasitomala sangaulule kwa wina aliyense, kupatula alangizi azamalamulo a Makasitomala, popanda zilolezo zathu zolembedwa kale, komanso kukhudzana ndi chidwi chilichonse cholembedwa, komanso kulemekeza.

ZAMBIRI

Othandizana nawo ndi Opereka Utumiki. Mitel ikhoza kugwiritsa ntchito (ndi kuululira Customer Data ndi Logs kwa) m'modzi kapena angapo ogwirizana nawo padziko lonse lapansi, othandizana nawo komanso/kapena opereka chithandizo kuti akwaniritse zomwe akufuna malinga ndi Migwirizano imeneyi.
Kudalira Makasitomala MLTS. Zina za Cloud Services zitha kudalira makina amafoni ambiri ("MLTS") omwe amakhala, oyendetsedwa, oyendetsedwa kapena oyendetsedwa ndi Makasitomala kapena othandizira ake (osati Mitel) ("Customer Controlled MLTS"). Kufikira momwe Cloud Services imadalira Customer Controlled MLTS, Customer, osati Mitel, ali ndi udindo: (A) kupeza ziyeneretso zilizonse za Customer Controlled MLTS, (B) kukonzanso MLTS Yolamulidwa ndi Customer Control ku mtundu wofunidwa ndi Cloud Services (omwe angasinthe nthawi ndi nthawi), (C) kukhazikitsa, kuyang'anira (ndi kudziwitsa MLTS) wa) zoletsa zilizonse zamwadzidzidzi zomwe zilipo pa Customer Controlled MLTS kuphatikiza zomwe zimabwera chifukwa cha kasinthidwe ka Customer Controlled MLTS ndi/kapena kusankha kwa kasitomala wa wopereka chithandizo cha PSTN, (ii) kudziwa masinthidwe oyenerera a Customer Controlled MLTS ndikukhazikitsanso chimodzimodzi, kuphatikiza popanda malire masinthidwe ofunikira kuti agwirizane ndi malamulo ogwiritsiridwa ntchito; ndi (D) kukonza Customer Controlled MLTS kuti ilole kuphatikizidwa ndi Cloud Services. Makasitomala amavomereza ndikuvomereza kuti Cloud Services sangagwire bwino, ngati sichoncho, ngati Customer Controller MLTS sinakonzedwe bwino, ndipo ilipo. Makasitomala ndi amene ali ndi udindo wotsatira malamulo a Customer Controlled MLTS' ndipo Makasitomala akuvomera kuteteza, kubwezera, ndi kusunga Mitel kukhala yopanda vuto kuchokera kwa anthu ena omwe amachokera kapena okhudzana ndi Customer Controlled MLTS kuphatikizapo kusatsatira kulikonse (monga chifukwa cha foni yolephera ya Emergency Services).
Mitel Si Wopereka Mafoni pa Telecommunication. Kufikira Customer's Cloud Services, kapena Customer's Controlled MLTS (monga tafotokozera mu Gawo 9.2 pamwambapa (Kudalira Customer MLTS)), zimafuna kulumikizidwa kwa PSTN, kupatulapo tafotokozera apa, Makasitomala amavomereza ndikuvomereza kuti Makasitomala ali ndi udindo pazake za SIP Services (kuphatikiza zogula zake). Mitel siwopereka chithandizo chamakasitomala kapena opereka njira zoyankhulirana zamtundu uliwonse, kuphatikiza popanda malire, wolumikizirana ndi VoIP, wopereka manambala olumikizirana pakompyuta kapena wopereka chithandizo chagalimoto. Mitel imakana udindo wonse wa (i) zochita za wopereka mauthenga a Makasitomala, malo ochitirako chithandizo chadzidzidzi komanso malo oimbira mafoni adzidzidzi, komanso ngati zidziwitso zamalo zikugwira ntchito, wopereka zidziwitso zamalo a Makasitomala, (ii) chilichonse kapena udindo uliwonse ngati chidziwitso chomwe chimagwiritsidwa ntchito poyimba foni sicholakwika kapena chingapereke zotsatira zolakwika. Makasitomala, osati Mitel, ndi amene ali ndi udindo wotsata malamulo okhudzana ndi matelefoni. Popanda kuchepetsa zomwe tafotokozazi, Mitel sapereka Emergency Services. Makasitomala ali ndi udindo wotsatira malamulo onse ogwiritsiridwa ntchito ndi zofunikira zonse za wopereka chithandizo cha matelefoni pokhudzana ndi kasinthidwe ka makina a Makasitomala, komanso kumvetsetsa ndi kulangiza ogwiritsa ntchito za malire a Emergency Service okhudzana ndi ntchito zawo za PSTN, ngati zilipo. Makasitomala akuvomera kuti akuyenera kulandira upangiri woyenera wazamalamulo momwe angafunikire kuti akwaniritse zomwe akuyenera kuchita pansi pa Ndime 9.3. Makasitomala aziteteza, osavulaza ndipo ngati atafunsidwa ndi Mitel, ateteze Mitel pakutayika kulikonse, kuwonongeka kapena mtengo (kuphatikiza zolipiritsa zamalamulo) zomwe zingabwere chifukwa cha chipani chachitatu. (ii) Kupereka kwa Makasitomala kapena Ogwiritsa ntchito zolakwika, kuphatikiza maadiresi olakwika, kapena kulephera kusintha malo a Makasitomala kapena Ogwiritsa ntchito mogwirizana ndi malamulo ogwiritsiridwa ntchito ndi zofunika za Wopereka mawu kwa Makasitomala; (iii) Kulephera kwa Makasitomala kudziwitsa bwino munthu aliyense amene angayimbire foni mwadzidzidzi pogwiritsa ntchito Cloud Services za zoletsa zoyimbira zadzidzidzi, kuphatikiza zoletsa zokhudzana ndi matelefoni/VoIP zomwe Makasitomala amagwiritsa ntchito; (iv) kusakhalapo, kulephera, kapena inutage ya kuyimba kwa Emergency Service pogwiritsa ntchito Services pazifukwa zilizonse; (v) Kulephera kwa Wogwiritsa Ntchito Aliyense kuyimba Emergency Services kapena kupeza Ogwira Ntchito Zadzidzidzi pazifukwa zilizonse, ndi (vi) machitidwe a kasitomala wamakasitomala wopereka matelefoni omwe angasankhe ndipo, ngati kuli koyenera kuzinthu kapena machitidwe a Makasitomala, wopereka zidziwitso zamalo a Makasitomala (kapena kulephera kupeza).
Ntchito Zadzidzidzi. Kufikira pakugwiritsa ntchito Emergency Services ndi Cloud Services, kupatulapo momwe tafotokozera apa, Makasitomala akuvomereza ndikuvomereza kuti ndi udindo wa Makasitomala ndi Ogwiritsa ntchito kuwonetsetsa kuti zidziwitso zonse zofunikira kuti ziperekedwe ndi makina otumizira (monga ofesi/campus map) ndi/kapena zina zofunika kudziwa malo enieni a Ogwiritsa ntchito ndizolondola.
Zosintha. Mitel ikhoza kusintha Migwirizano iyi ndi zolemba zilizonse zomwe zatchulidwa pano nthawi ndi nthawi potumiza mtundu watsopano pa https://www.mitel.com/legal/mitel-cloud-services-terms-and-conditions. Zosinthazo ndi zogwira mtima ndipo zimaonedwa kuti ndizovomerezeka ndi Makasitomala pa tsiku lomwe mtundu watsopano watumizidwa. Komabe, ngati Mitel asintha Migwirizano iyi m'njira yomwe, m'malingaliro athu, ikhoza kubweretsa zovuta kwa Makasitomala kapena Ogwiritsa (mwachitsanzo, ngati Mitel ichepetsa kwambiri ufulu kapena kukulitsa udindo) ndipo kusintha kwathu sikutengera kusintha kwa malamulo kapena malamulo, kapena kusintha kwazinthu mubizinesi yathu, zosinthazo zitha kukhala zogwira mtima ngati Mitel ipereka chidziwitso pa intaneti pamasiku makumi atatu (30) pa imelo yamakasitomala portal imapezeka ndi Cloud Services, kutumiza chidziwitso pa portal). Ngati mkati mwa masiku makumi atatu (30) adziwitsidwa, Makasitomala apatsa Mitel chotsutsa cholembedwa kuti zosinthazo sizigwira ntchito mpaka kukonzedwanso kwa Ufulu Wamakasitomala. Palibe chomwe chili mgawoli 9.4 chomwe chidzathandize Makasitomala kulipira ndalama zilizonse zomwe zaperekedwa kale.
Zidziwitso. Kupatula monga momwe zafotokozedwera m'Malamulowa, chidziwitso chilichonse chomwe chaperekedwa pansipa chizikhala cholembedwa ndi kutumizidwa pamanja kapena kutumizidwa ndi makalata olembetsedwa kapena kutumiza ku adilesi yomwe ili pansipa ndipo chidzakhala chogwira mtima ndikuganiziridwa kuti chikaperekedwa. Mosasamala kanthu za zomwe tafotokozazi, Mitel ikhoza kutumiza chidziwitso cha Makasitomala kudzera pamagetsi, monga .pdf, imelo, yomwe idzaganiziridwe kuti idzatumizidwa pa tsiku la bizinesi lotsatira tsiku limene inatumizidwa. Ngati ku Mitel, ku dipatimenti yathu yazamalamulo ku 4000 Innovation Drive, Kanata, ON, K2K 3K1. Ngati kwa Makasitomala, adilesiyo ikhala adilesi yomwe ili mu Order of Customer Order kapena pa intaneti, ngati ilipo.
Gwiritsani Ntchito Kunja kwa Msika Woyamba. Ngakhale Cloud Services idapangidwa kuti igwiritsidwe ntchito m'dera lomwe lili mu Order, ("Primary Jurisdiction") yamakasitomala), ntchito zapamtambo ndizosamukasamuka ndipo zitha kupezeka padziko lonse lapansi kudzera pa intaneti. Makasitomala amavomereza kuti (i) kuwongolera kwa ma telefoni ozikidwa pa IP kumasiyana kwambiri kuchokera kudera lililonse kupita kumadera ena, (ii) ena opereka chithandizo pa intaneti (ISPs) atha kuyimitsa ziletso pakugwiritsa ntchito ntchito zawo pafoni yozikidwa pa IP, komanso (iii) Ntchito Zadzidzidzi zomwe zimagwiritsidwa ntchito molumikizana ndi Cloud Services sizingagwire ntchito kunja kwa Malo Oyang'anira Akuluakulu omwe ali m'dera lina lililonse la Primary zakonzedwa. Musanagwiritse ntchito Cloud Services m'dera lomwe lili kunja kwa Customer's Primary Jurisdiction, Makasitomala akuyenera kufunsana ndi alangizi amdera lanu kuti akupatseni malangizo okhudza kugwiritsa ntchito zinthuzi. Makasitomala adzakhala ndi udindo wophwanya malamulo a m'deralo kapena kuphwanya mapangano a chipani chachitatu chifukwa cha kugwiritsidwa ntchito koteroko, posatengera kuti Mitel adavomera kugwiritsa ntchito izi.
Kuwongolera Kutumiza ndi Kutsata Malamulo.
1. Makasitomala akuvomera kuti asapereke mwayi wopezeka kapena kugwiritsa ntchito Cloud Services m'dziko lililonse lomwe kutumiza, kutumiza kapena kulowako kuli koletsedwa ndi malamulo, malamulo, kapena malamulo ena, osatsata malamulo ndi malamulo onse omwe atha kukhazikitsidwa ndi dzikolo ndikupeza chilolezo chilichonse ngati chingafunike kuchokera ku bungwe lililonse laboma lomwe lingakhale ndi mphamvu pakupeza, kugwiritsa ntchito kapena kutumizira izi.
2. Makasitomala azitsatira zilango zonse, zoletsa ndi (kuyambiranso) malamulo oyendetsera katundu kunja, ndipo, mulimonse, ndi a European Union, United States of America ndi malo omwe Cloud Services imaperekedwa kwa Makasitomala (pamodzi ndi "Malamulo Ogulitsa Kutumiza"). Makamaka, Makasitomala sangalole, pokhapokha ataloledwa ndi Malamulo a Kutumiza katundu kapena zilolezo kapena zilolezo za boma, (i) kulowa kapena kugwiritsa ntchito Cloud Services kuchokera kumalo aliwonse oletsedwa ndi kapena malinga ndi zilango zonse kuphatikizapo Russia, Cuba, Iran, North Korea, Syria, ndi Crimea, Donetsk ndi Luhansk zigawo za Ukraine, kapena (ii) kupereka mwayi wopezeka pa Cloud Services kapena kupatsa wina aliyense kapena kupatsa wina ntchito za Cloud. pamndandanda wa chipani chovomerezeka pansi pa Malamulo a Export.
Terms Wachitatu. Mapulogalamu, mautumiki, kapena zinthu zogwiritsidwa ntchito ndi Makasitomala kapena Ogwiritsa ntchito pokhudzana ndi Cloud Services zimatsatiridwa ndi zomwe akufuna. Mitel ilibe udindo kapena wolakwa pa mapulogalamu, ntchito kapena zinthu zina.
Force Majeure. Mitel sadzakhala ndi mlandu pakulephera kulikonse kapena kuchedwetsa kugwira ntchito kwake pansi pa Migwirizano iyi, chifukwa cha zifukwa zilizonse zomwe sitingathe kuzilamulira, kuphatikiza nkhondo iliyonse, zochita za Mulungu, chivomezi, kusefukira kwa madzi, ziletso, zipolowe, zabodza.tage.
Kusiya. Kufikira momwe gawo lililonse kapena gawo la Migwirizanoyi likupezeka ndi khothi lililonse kapena olamulira kuti ndi osavomerezeka, osaloledwa kapena osavomerezeka m'malo aliwonse, gawolo kapena makonzedwewo adzaonedwa kuti sali gawo la Migwirizano iyi, sizidzakhudza kutsatiridwa kwa zotsala za Migwirizano iyi komanso sizikhudza kutsimikizika, kuvomerezeka kapena kutsimikizika kwa gawo lililonse laulamuliro.
Palibe Kusiya. Palibe limodzi kapena tsankho zolimbitsa thupi, kapena kulephera kapena kuchedwa kugwiritsa ntchito ufulu uliwonse, mphamvu kapena chithandizo ndi chipani chilichonse adzakhala waiver ndi chipani cha, kapena kusokoneza kapena kuletsa ntchito ina iliyonse, kuti kapena ufulu uliwonse, mphamvu kapena mankhwala akuwuka pansi Terms izi kapena ayi.
Kupulumuka Zopereka. Migwirizano, mikhalidwe ndi zitsimikizo zomwe zili mu Migwirizano iyi zomwe malinga ndi malingaliro awo ndi zomwe zikuchitika zikulinganizidwa kuti zipulumuke zomwe zikuchitika pano zidzapulumuka kutha kwa ntchito, kuthetsedwa kapena kuthetsedwa kwa Migwirizanoyi.
Palibe Jury Trial. Maphwandowo amavomereza kuti mikangano sidzathetsedwa ndi mlandu wa bwalo lamilandu ndipo potero amachotsa ufulu wonse wozengedwa mlandu ndi oweruza pankhani iliyonse yokhudzana ndi Migwirizano ya Bizinesi iyi. Palibe mkangano pakati pa maphwando, kapena wokhudza munthu aliyense koma Makasitomala, ungaphatikizidwe kapena kuphatikizidwa palimodzi, popanda chilolezo cholembedwa ndi Mitel.
Kulengeza. Palibe gulu lomwe lidzagwiritse ntchito dzina la winayo, kapena ogulitsa a Mitel, polengeza, kutsatsa, kapena zochitika zofananira, popanda chilolezo cholembedwa ndi winayo, kapena gulu lachitatu momwe zikuyenera kutero.
Ntchito. Makasitomala sangapereke ufulu wa Makasitomala kapena kupereka ntchito za Makasitomala pansi pa Migwirizanoyi kaya yonse kapena mbali zina zake popanda chilolezo cholembedwa ndi Mitel, chomwe sichidzakanidwa mopanda chifukwa. Migwirizanoyi iphatikiza ndikuthandizira kuti apindule ndi omwe adalowa m'malo mwa chipani chilichonse komanso magawo omwe amaloledwa.
Mgwirizano Wathunthu. Migwirizano iyi ndi mgwirizano wathunthu ndi kumvetsetsa kwa maphwando pokhudzana ndi zomwe takambiranazi ndipo zimadutsa mgwirizano wina uliwonse kapena kumvetsetsa, zolembedwa kapena zapakamwa, pakati pa maphwando pokhudzana ndi nkhaniyo. Palibe gulu lomwe lalowa mu Migwirizano iyi modalira (ndipo sadzakhala ndi udindo) nthawi iliyonse kapena kuyimira kwina kusiya zomwe zafotokozedwa mu Migwirizanoyi (ngati palibe chilichonse mu Migwirizanoyi chomwe chidzachepetse udindo wa chipani chilichonse pakunamizira zachinyengo). Maphwando onsewa akuyimira ndikutsimikizira kuti ali ndi mphamvu zonse zamakampani ndi ulamuliro kuti alowe Migwirizanoyi.
Chilamulo Chogwiritsidwa Ntchito ndi Kuthetsa Mikangano. Migwirizano iyi iyenera kuyendetsedwa ndi kuganiziridwa pansi pa malamulo omwe ali pansipa, kupatula bungwe lililonse lazamalamulo lomwe limayendetsa mikangano ya malamulo ndi 1980 United Nations Convention on Contracts for the International Sale of Goods, ndi mikangano yochokera kapena yokhudzana ndi mgwirizanowu iyenera kuthetsedwa motsatira izi: (i) komwe Customer Jurisdiction, the Ontario Primary, Malamulo a Canada ali ku Canada. Makhothi a Chigawo cha Ontario adzakhala ndi ulamuliro wokhawokha wothetsa mkangano uliwonse womwe ungabwere chifukwa cha Migwirizano iyi ndi Maphwando apa akuvomereza kugonjera ku ulamuliro wa makhothi a Province la Ontario; (ii) kumene Customer's Primary Jurisdiction ili ku United States of America (kuphatikiza madera ake, zoteteza kapena zigawo za kutsidya kwa nyanja), malamulo a State of Arizona, United States. Makhothi a State of Arizona adzakhala ndi mphamvu zonse zothetsera mkangano uliwonse womwe ungabwere chifukwa cha Mgwirizanowu ndipo Maphwando avomereza kugonjera m'manja mwa makhothi a State of Arizona. (iii) Kumene Customer's Primary Jurisdiction ili ku Europe kapena Australia, malamulo aku England ndi Wales. Makhothi aku England adzakhala ndi ulamuliro wokhawokha wothetsa mkangano uliwonse womwe ungabwere chifukwa cha izi kapena zokhudzana ndi Migwirizano ya Bizinesi iyi ndipo Maphwando akuvomera kugonjera makhothi aku England.
Odziimira Pawokha. Maphwando ndi makontrakitala odziyimira pawokha ndipo azidziyimira okha pazonse. Palibe mbali iliyonse yomwe ili wothandizira winayo, ndipo palibe amene angapange zolonjeza m'malo mwa mnzake.

ZOWONJEZERA 1 – MALAMULO ENERA NTCHITO

Zowonjezerazi ndi gawo la gawo lalikulu la Migwirizanoyi ndipo zili ndi mawu ndi zikhalidwe zowonjezera zomwe zili za Cloud Services zomwe zalembedwa pansipa. Migwirizano ndi mikhalidwe yomwe ili mu Annex iyi imagwira ntchito ku Cloud Service yomwe zandandalikidwa. Pokhapokha monga zasinthidwa pansipa, gawo lalikulu la Migwirizanoyo imakhalabe yogwira ntchito. Pakakhala mkangano weniweni pakati pa bungwe lalikulu la Migwirizano ndi Zowonjezera izi, Zowonjezera izi zidzakhalapo pa Cloud Service yomwe ili mutu wa (ma)mawu osemphana mu Annex ino.

MTIMA WA HYBRID WA ZOOM

Ntchito Zadzidzidzi. Kumene Makasitomala ali ndi Ogwiritsa ntchito ku United States, Makasitomala akuyenera: (i) kupeza ndi kukonza zidziwitso za malo kuchokera kwa anthu ena omwe akugwirizana nawo, monga RedSky, kuti malo omwe amatha kutumiza okha amatumizidwa ndi mafoni a Emergency Services, ndi (ii) kukhazikitsa "zidziwitso zapakati" molingana ndi malamulo a FCC. Kulephera kutero kudzawonedwa ngati kuphwanya Migwirizano iyi, ndipo Mitel adzakhala ndi ufulu woimitsa ntchitozo nthawi yomweyo.

MITEL SECURE CLOUD

Gawo 6.2 (Palibe Malo Owopsa) la Migwirizanoyo likuchotsedwa ndikusinthidwa ndi izi:
Makasitomala akuvomereza kuti ali ndi udindo wotsimikizira kuti Cloud Service ndiyoyenera komanso / kapena yokwanira kugwiritsidwa ntchito ndi bizinesi yake ndipo amavomereza kutsatira malamulo onse ofunikira pakugwiritsa ntchito Cloud Services makamaka m'magawo ovuta komanso/kapena malo owopsa, kuphatikiza popanda malire zida zanyukiliya, kuyenda kwandege kapena njira zoyankhulirana zovuta, kuyang'anira kayendetsedwe ka ndege, kuyang'anira zoyendera, ndi zina zambiri."
Ntchito Zadzidzidzi. Mosasamala kanthu kuti Customer kapena Mitel PSTN Services amagwiritsidwa ntchito, zotsatirazi zikugwira ntchito.
1. Zolepheretsa. Makasitomala amavomereza ndikuvomereza kuti Ntchito Zadzidzidzi zomwe zimaperekedwa kudzera mu Cloud Services zili ndi malire okhudzana ndi Ntchito Zadzidzidzi zowonjezera (kapena zofananira) zomwe zimapezeka pama foni ambiri achikhalidwe. Emergency Services sizigwira ntchito ngati (a) chipangizo cha VoIP chikulephera kapena sichinakonzedwe bwino, (b) Cloud Services sikugwira ntchito pazifukwa zilizonse kuphatikizapo popanda maliretage, Broadband service inutage, kusokonekera kwa netiweki, kuyimitsidwa kapena kutha kwa Cloud Services, kulephera kulumikizidwa kwa burodibandi, kugwiritsa ntchito nambala yafoni yochokera kumayiko ena, kutha kwa magetsi, kapena kulephera kwa Makasitomala kukwaniritsa zofunikira zathu zaukadaulo, ngati kuli kotheka, kapena (c) kunja kwa UK (komwe Cloud Services imaphatikizapo SIP Services), kulephera kapena kuchotsedwa kwa Makasitomala a gulu lachitatu la SIP Services. Kutsatira mphamvu utage, Ogwiritsa angafunikire kukonzanso kapena kukonzanso zida zawo asanagwiritse ntchito Cloud Services, kuphatikiza kuyimba Emergency Services. Ogwiritsa ntchito zadzidzidzi ndi/kapena aboma sangathe kuzindikira nambala yafoni ya Wogwiritsa ntchito kuti awayimbirenso ngati (i) kuyimba kwawo sikutha kutha, kutayidwa kapena kulumikizidwa, (ii) Wogwiritsa sangathe kufotokoza nambala yawo yafoni, kapena (iii) Cloud Services sagwira ntchito pazifukwa zilizonse. Zikatero, komanso ngati Cloud Services ilipo, Wogwiritsa ntchito akuyenera kuyimbanso Zadzidzidzi.
2. Kuyimba EMS. Ogwiritsa ntchito Emergency Services ayenera kukhala okonzeka nthawi zonse kufotokoza malo awo ndi nambala yafoni mwamsanga komanso momveka bwino kuti atsimikizire kuti ogwira ntchito zadzidzidzi ali ndi chidziwitso chokwanira komanso cholondola. Ogwiritsa ntchito omwe amayimba chithandizo chadzidzidzi, kuphatikiza mwangozi, ayenera (i) kukhala pamzere nthawi zonse ndikulankhula ndi wogwiritsa ntchitoyo komanso (ii) osayimitsa foni mpaka atauzidwa kuti atero ndi ogwira ntchito zadzidzidzi chifukwa ogwira ntchito zadzidzidzi komanso akuluakulu a boma sangathenso kuyimitsa chingwecho ngati Wogwiritsa wayimitsa. Nthawi zina zochepa, kuyimbira kwa Emergency Services kumatha kutumizidwa kumalo otumizira anthu zadzidzidzi opanda zingwe omwe nthawi zambiri sangalandire ma foni a Emergency Services kuchokera kumalo olembetsedwa ndi Wogwiritsa ntchito m'malo mwa malo otumizira mawaya "achikhalidwe" a Emergency Services. Pamenepa, ogwira ntchito zadzidzidzi sadzakhala ndi malo olembetsedwa ndi / kapena nambala yafoni file.
3. Ogwiritsa Ntchito ku United States. ngati Ogwiritsa ntchito anu ali ku United States: (a) komwe kuli kotheka mwaukadaulo, ndipo mwatipatsa zonse zofunika kuti tipeze malo oti titumizidwe (monga ofesi/campife map), tidzakupatsirani wopereka chithandizo chamtundu wa telecommunication malo omwe mungatumizidwe ndi mafoni anu a 911; (b) pomwe malo oti azitumizidwira sizotheka mwaukadaulo (kuphatikiza chifukwa simunapereke zidziwitso zofunika), tidzakudziwitsani za malo omaliza odziwika, ngati zilipo, pama foni anu a 911.
  Mukuvomereza ndikuvomera kuti ngakhale titha kuthandiza Ogwiritsa ntchito kusunga maadiresi anthawi zonse pomwe malo oti azitumizidwira sizotheka mwaukadaulo (mwachitsanzo, pofunsa adilesi pomwe Cloud Services yazindikira kuti chipangizocho chasamukira ku adilesi yosadziwika), ndi yanu komanso udindo wa Ogwiritsa ntchito kuwonetsetsa kuti ma adilesi omwe adalembetsedwa ndi olondola nthawi zonse. Kodi: (i) osasintha fimuweya ya foni yam'manja kukhala mtundu womwe umathandizira malo omwe amatha kutumiza; kapena (ii) osapereka chidziwitso chofunikira kuti apereke malo omwe atha kutumizidwa (ndipo kapena kupangitsa magwiridwe antchito, ngati pakufunika); mukuvomera kutiteteza, kutisunga opanda vuto ndipo ngati tafunsidwa ndi ife, mutiteteze ku kutaya kulikonse, kuwonongeka kapena mtengo (kuphatikiza zolipiritsa zalamulo) zomwe zimachitika chifukwa cha chipani chachitatu Chomwe chapangidwa kapena kubweretsedwa motsutsana nafe chochokera kapena chokhudzana ndi chisankho chimenecho.
4. Zotsatira za Mauthenga Olakwika a Malo. Ngati adilesi yadzidzidzi ya Wogwiritsa ntchito, ndi yolakwika (ie, yosiyana ndi malo enieni a Wogwiritsa ntchito, kapena akusowa), zotsatira zake zingakhale (a) moto, apolisi kapena ogwira ntchito mwadzidzidzi osapeza malo a Wogwiritsa ntchito ndi / kapena (b) Wogwiritsa ntchito akuchedwa kuyankha nthawi. Makasitomala amavomereza ndikuvomereza kuti Makasitomala ali ndi udindo pazovuta zilizonse, ndalama, chindapusa kapena zilango zina, kuphatikiza zolipiritsa zoperekedwa ndi opereka chithandizo, zomwe zimabwera chifukwa chotumiza molakwika kwa Emergency Services kapena kuyimbira foni kwa otumiza zadzidzidzi ndipo adzabwezera Mitel chiwongola dzanja chilichonse chochokera kapena chokhudzana ndi zomwezo.
5. Mitel alibe ulamuliro. Makasitomala amavomerezanso ndikuvomereza (ndipo Makasitomala apangitsa Ogwiritsa ntchito kuti achite zomwezo) kuti Mitel alibe ulamuliro uliwonse woti, kapena momwe, mafoni adzidzidzi pogwiritsa ntchito Cloud Services amayankhidwa kapena kuyankhidwa ndi malo aliwonse oyankha mwadzidzidzi ndipo Mitel amadalira anthu ena kuti atumize ndikutumiza mafoni adzidzidzi kupita kumalo oyankha mwadzidzidzi.
6. Kupezeka Kwa Mafoni Adzidzidzi. Popanda malire Gawo 9.3 (Mitel Not a Telecommunication Service Provider) Makasitomala amavomereza ndikuvomereza kuti chithandizo chadzidzidzi chikupezeka m'dera lomwe Wogwiritsa ntchito adalembetsedwa ndipo Cloud Services sangagwiritsidwe ntchito kuyimba mafoni adzidzidzi kunja komweko.
7. Kuvomereza Zopereŵera. Makasitomala akufunika kuwonetsetsa kuti Ogwiritsa ntchito adziwitsidwa zoletsa monga zafotokozedwera mu Gawo 2 ili ndikuvomera momveka bwino asanalowe mu Cloud Services. Povomereza Migwirizano iyi, Makasitomala amavomereza kuti: Makasitomala ndi Ogwiritsa Ntchito alandila ndikumvetsetsa zambiri zokhudzana ndi malire a Ntchito Zadzidzidzi; ndi kuganiza zowopsa zomwe zimagwirizanitsidwa ndi malire otere.
Maitanidwe Osaloledwa. Pofuna kufufuza, kuyang'anira ndi kuchepetsa mafoni oletsedwa, Mitel akhoza, motsatira malamulo: (i) kufufuza mafoni ochokera ku manambala a foni ya Ogwiritsa ntchito motsutsana ndi odziwika kapena omwe akuwaganizira oimba foni ndi ma robocall, ndi (ii) nthawi ndi nthawi, kuphatikizapo pamene angafunike ndi woyang'anira, kutsata mafoni ena Ogwiritsa ntchito kuti adziwe komwe amachokera. Makasitomala amavomera kupereka malo amodzi olumikizirana kuti agwire ntchito ndi Mitel, ndikugwirizana kwathunthu ndi Mitel (ndi wowongolera aliyense) kuti athetse zomwezo.
United States. Mosasamala kanthu za Gawo 2.3, kupatulapo kuvomereza kwina kolembedwa ndi Mitel, Cloud Service sikupezeka kuti igwiritsidwe ntchito ku United States pano.
United Kingdom. Zotsatirazi zidzagwira ntchito pa Cloud Services yokonzedwa kuti igwiritsidwe ntchito ndi kuchitidwa ku UK (monga zafotokozedwera mu Order): (i) Mitel imapereka SIP Services; (ii) Kuvomereza kwamakasitomala kuti Mitel agwiritse ntchito magalimoto ndi/kapena malo omwe ali ndi zolinga zolipirira; (iii) pamene maulalo amalamulidwa ndi Applicable Law, Mitel idzapatsa opereka zikwatu zidziwitso zoyambira zokhudzana ndi Ogwiritsa Ntchito Opatsidwa Chilolezo pokhapokha Mitel atalangizidwa kuti asatero; (iv) malinga ndi ndime 3 (Emergency Services)mumawu omwe ali pamwambawa, mafoni a Emergency Services atha kuyimbidwa mkati mwa England, Wales, Scotland ndi Northern Ireland; (v) palibe chilichonse m'Malamulo awa chomwe chimapatula kapena kuchepetsa udindo wathu chifukwa cha chinyengo, imfa kapena kuvulala kwathu chifukwa cha kusasamala kwathu, kapena chifukwa cha udindo uliwonse umene sungathe kuchotsedwa kapena kuchepetsedwa ndi lamulo; (vi) palibe nthawi yodziwika bwino ya Migwirizano iyi kapena mawu aliwonse omwe atchulidwa pansi pake omwe angatsatidwe motsatira Mapangano (Ufulu wa Anthu Achitatu) Act 1999 ndi munthu aliyense yemwe sali nawo gawo; (vii) Mitel Networks Limited ndi Unify Holding UK 1 Limited ndi zololedwa kuchita bizinesi ku United Kingdom; (viii) ngati Makasitomala akulipiridwa chifukwa cha Customer's Cloud Services mkati mwa United Kingdom ndipo Wolemba ntchitoyo ali ndi antchito osakwana khumi (10) (kuphatikizanso ogwira ntchito zamakontrakitala) omwe olemba anzawo ntchito adzatengedwa ngati “makasitomala ang'onoang'ono kapena mabizinesi ang'onoang'ono” kapena "makasitomala osapeza phindu" ndipo mosasamala kanthu za zosemphana ndi Dongosololi, mawuwo sangagwire ntchito. Ngati Nthawi Yoyambira Yantchito ndi yopitilira zaka ziwiri, Makasitomala amasiya ufulu wa Makasitomala kukhala ndi nthawi yocheperako; (ix) ngati Makasitomala ali ndi dandaulo lokhudza Cloud Services, Makasitomala akuyenera kulumikizana ndi Mitel pogwiritsa ntchito tsatanetsatane wa Madandaulo omwe akupezeka mukapempha; (x) ngati Makasitomala ali bizinesi yaying'ono kapena kasitomala wabizinesi yaying'ono kapena kasitomala wosapeza phindu, njira ina yothanirana ndi mikangano ikupezeka kwaulere pamikangano yomwe Makasitomala sangathe kuthana nayo ndi Mitel. Tsatanetsatane wa dongosololi likupezeka popempha; (ix) tsatanetsatane wamalipiro athu ndi zolipiritsa za Cloud Services zogulidwa mwachindunji ku Mitel ndi United Kingdom zilipo mukapempha; (x) Makasitomala amavomereza kuti: (a) Makasitomala ndi Ogwiritsa Ntchito Alibe umwini, chidwi kapena chidwi pa manambala a telefoni aliwonse operekedwa pochirikiza Migwirizanoyi; ndiponso (b) Kuthetsedwa kwa Cloud Services pazifukwa zilizonse kuchititsa kuti manambala onse a foni ogwirizana ndi Cloud Services atayike msanga pokhapokha ngati atatumizidwa kwa wopereka chithandizo wina ntchitozo zisanathe. (xi) kumene Mitel yalandira pempho la nambala yonyamula katundu, Mitel idzachitapo kanthu pazamalonda kuti isamutse nambalayo motsatira njira zoyendetsera ntchito pakati pa opereka mauthenga malinga ngati akauntiyo ili ndi chidziwitso cholondola ndi chokwanira ndipo ili ndi mbiri yabwino, kuphatikizapo kulipira kwa Malipiro onse a Utumiki. Kuti zimveke bwino, kutumiza nambala kwa wopereka chithandizo sikungamutulutsire Makasitomala chilichonse chomwe chikuyenera kuperekedwa malinga ndi mgwirizanowu. Tsatanetsatane wa zolipiritsa zathu wamba ndi zolipiritsa zogulira manambala zimapezeka mukapempha. (xi) Mitel idzachitapo kanthu kuti iwonetsetse kuti kutumiza manambala ndi kutsegulira kotsatira kumatsirizidwa mwamsanga momwe zingatheke motsatira Malamulo Ogwiritsidwa Ntchito. Makasitomala amavomereza kuti nthawi yakusamutsa koteroko ikhoza kukhudzidwa ndi zofunikira zina zaukadaulo ndi kachitidwe kokhudzana ndi kusamutsa manambala, kuphatikiza pomwe Mitel ikuyenera kupanga mgwirizano ndi wopereka mauthenga ena okhudzana ndi kusamutsa manambala.

MITEL WORKFLOW STUDIO

Makasitomala (osati Mitel) ndi amene ali ndi udindo pakupanga ndi kukonzanso kwa Customer Workflows. Mitel alibe udindo ngati Mayendedwe a Ntchito sagwira monga amayembekezera ndi Makasitomala.
Ngakhale zili choncho, ngati Mitel adziwa za Workflow iliyonse yomwe ikuphwanya Malamulowa, Mitel ili ndi ufulu wochotsa Workflow nthawi yomweyo popanda kuzindikira.
Palibe chomwe chingalepheretse Mitel kapena kasitomala wina kupanga ndi kugwiritsa ntchito ma Workflows omwe ali ofanana kapena ofanana kwambiri ndi Customer's WorkFlows malinga ngati Workflow ili yonseyo idapangidwa palokha.
Kuyendetsa mafoni a Emergency Service sikuloledwa ndi Workflow Studio.

GWIRITSANI FOONI

Ntchito Zadzidzidzi. Makasitomala amavomereza ndi kuvomereza kuti: (A) pamene kuyimba ku/kuchokera ku PSTN kungayambitsidwe/kapena kuthetsedwa pa Cloud Services, Cloud Services imangothandizira kutumiza ndi kulandira mawu pakati pa Ogwiritsa ndi Customer Controlled MLTS ndipo samalumikizana ndi PSTN, (B) Cloud Services satsata malo a Ogwiritsa, Ogwiritsa C osasintha zambiri za MLTS Mafoni a Emergency Services amayambika kuchokera ku Cloud Services, kuyimba kwa chithandizo chadzidzidzi, monga kuyimba kwina kulikonse, kudzayimbidwa ndi Customer Controlled MLTS pogwiritsa ntchito kulumikizidwa kwake kwa PSTN ndipo idzapereka chidziwitso cha malo adzidzidzi a Wogwiritsa ntchito omwe amapezeka mu Customer Controlled MLTS panthawi ya foni yadzidzidzi, ngati ilipo, (D) ndi ya Makasitomala ndi Ogwiritsa ntchito ake kuti awonetsetse kuti nthawi zonse zadzidzidzi za MLTS (Makasitomala amalembedwa) (E) Ogwiritsa ntchito Emergency Services ayenera kukhala okonzeka nthawi zonse kufotokoza malo awo ndi nambala ya foni mwamsanga komanso momveka bwino kuti awonetsetse kuti ogwira ntchito zadzidzidzi ali ndi chidziwitso chokwanira komanso cholondola, ndipo (F) Ogwiritsa ntchito omwe amayimba chithandizo chadzidzidzi, kuphatikizapo mwangozi, sayenera kuyimba foni mpaka atauzidwa kuti atero ndi ogwira ntchito zadzidzidzi monga ogwira ntchito zadzidzidzi ndi akuluakulu a boma sangathenso kutsegula chingwe ngati Wogwiritsa ntchito atayima.
United States. Kugwiritsa ntchito Cloud Service sikuloledwa ku United States.

MIYA AI

Kugwiritsa Ntchito Data. Makasitomala amavomereza ndikuvomereza kuti Mitel angagwiritse ntchito ndikusanthula Deta ya Makasitomala, ndi/kapena Malogi ndi cholinga (i) kusanthula, kukonza ndi kupititsa patsogolo MIYA AI, (ii) kukonza Zolemba (iii) kupanga zida zatsopano za MIYA AI ndi/kapena (ivii) kutsatira ndi kuyeza magwiridwe antchito a Makasitomala. Mitel itha kugwiritsa ntchito Customer Data pazifukwa zina zilizonse malinga ngati ili mumndandanda womwe suzindikiritsa Makasitomala.
Zamkatimu
1. MIYA AI ikhoza kuyankha kuphatikiza popanda malire, mawu, mawu, kapena chithunzi ("Zotulutsa") kutengera Deta ya Makasitomala yomwe yatumizidwa ku MIYA AI, (pamodzi "Zomwe zilili").
2. Makasitomala sangapereke zidziwitso zamakasitomala kapena kugwiritsa ntchito Outputs ndi/kapena MIYA AI mwanjira ina iliyonse yomwe imasokoneza, kuphwanya kapena kuphwanya ufulu wina uliwonse, kuphatikiza ufulu wazinthu zanzeru. Makasitomala akuvomera kuti Customer Data siphwanya Malamulowa, kuphatikiza Ndondomeko Yovomerezeka Yogwiritsa Ntchito, ndi mfundo zina zomwe kasitomala angagwiritse ntchito MiYA AI, zomwe Mitel ikhoza kuwonjezera, kusintha, kapena kukonzanso nthawi iliyonse.
3. Makasitomala amavomereza kuti, zambiri zaumwini ndi Zomwe Zasungidwa sizololedwa kukwezedwa kapena kutumizidwa ku Cloud Services. Makasitomala awonetsetsa kuti Ogwiritsa ntchito akumvera zomwe zafotokozedwa pano.
4. Momwe Makasitomala amagwiritsira ntchito Zotuluka, Makasitomala amavomera kuulula kuti Zotulutsazo zimapangidwa ndi AI.
Kusungitsa kwa Mitel zabwino zonse, mutu ndi chidwi zomwe zafotokozedwa mu Gawo 5.1 (Umwini) wa Migwirizanoyo zidzagwira ntchito ku Zotuluka zonse, ndi chidziwitso chilichonse, kusanthula, kuzindikira, kupanga ndi ma algorithms otengedwa ku Customer Data yolembedwa ndi Mitel.
Kulondola kwa AI
1. Zotulutsa zenizeni MIYA AI ipanga potengera Customer Data sizinganenedweratu pasadakhale.
2. Zotulutsa sizingakhale zolondola nthawi zonse. Makasitomala sayenera kudalira Zotuluka kuchokera ku MIYA AI monga gwero lokha la chowonadi kapena zidziwitso zenizeni, kapena m'malo mwa upangiri wa akatswiri, kapena upangiri wochokera ku Mitel. Makasitomala akuyenera kuwunika Zotulukapo kuti ndi zolondola komanso zoyenera pazochitika zilizonse, kuphatikiza kugwiritsa ntchitoview momwe kulili koyenera, musanagwiritse ntchito kapena kugawana Zotuluka kuchokera ku MIYA AI. Makasitomala atha kutsimikizira Zotuluka potengera Zolemba ndi/kapena kulumikizana ndi nthumwi ya Mitel.
3. Zotsutsa za chitsimikizo zomwe zafotokozedwa mu Gawo 6.1 (Chodzikanira pa Zitsimikizo) za Migwirizano zidzagwiranso ntchito ku Zotuluka.
Zosiyanasiyana
1. Mitel siyikakamizika kusunga Deta iliyonse ya Makasitomala yomwe imagwiritsidwa ntchito kapena kusinthidwa mwanjira ina yokhudzana ndi kugwiritsa ntchito kwa Makasitomala kwa MIYA AI.
2. Kuchepetsa kwazovuta zomwe zafotokozedwa mu Gawo 7 (Kuchepetsa Kwa Ngongole) za Migwirizanoyo zidzagwiranso ntchito ku Zotuluka.

Mitemo ya Mitel's Cloud - June 20, 2025

Mafunso Ofunsidwa Kawirikawiri

Kodi chimachitika ndi chiyani ngati Customer Data iphwanya Migwirizano?

Mitel ikhoza kuyimitsa kapena kuletsa Ufulu Wamakasitomala ngati Customer Data ikuphwanya Migwirizano ndi Migwirizano, malinga ndi zomwe zatchulidwa.

Kodi Mitel amasunga Logs mpaka liti?

Mitel amakonza Lolemba kwa nthawi yonse yomwe ikufunika kutengera kuweruza koyenera.

Zolemba / Zothandizira

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